Help/Frequently Asked Questions (FAQ)

If none of the following topics are helpful, please use the Contact Us form for more information.

What is the cost to register on this site?

Nothing. There are no registration fees for buyers or merchants.

How can I register to sell on Maple Street Market?

Selling here is by invitation only – although we do consider applications. You can request an application via our "Contact Us" form. All of our trusted merchants are proven experts in successfully completed transactions – feel free to contact any of them for details if you wish.

How much does it cost for merchants to place listings?

Maple Street Market (MSM) does not charge a fee to place a listing at this time. There are final value fees (FVF) due at the end of a successful sale. Fees are set at 8% of final sale price (including shipping charges) on completed sales up to $100.00, and 5% on sales over $100.00 with a $200 per transaction fee cap, and are paid by sellers. Costs can also be found within your Account Information Page by logging in to your personal "My Account" pages.

Is this site secure?

Yes. Your transactions are protected by the latest encryption technology.

How do I find what I'm looking for?

You have several options:

  1. We offer a quick search form on the front page for you to enter keywords to search.
  2. We offer an Advanced Search page for you to refine your search criteria.
  3. We offer browsing filters when you are browsing by category.
  4. If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

Can I save items to revisit later?

Yes. You can maintain your own "favorites" list within your account. Each listing on our site has an "add to favorites" link. Simply click that link and we will add that item to your favorites list.

What if I can't find what I'm looking for?

You can set up search filters within your account area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.

How do buyers and sellers communicate with each other?

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can either reply by email or log in to their account and reply through our onsite messaging system. The seller can choose to keep their email address anonymous.

(Dated 11/30/14)